14581亚马逊邮件回复模板，在运营过程中卖家会遇到索评、请求移除A-Z和移除差评等等的需求,如下小编给大家带来亚马逊邮件回复模板范例,帮助卖家解决各类邮件回复问题。
一：亚马逊邮件回复模板—索评邮件
模板1
Dear (buyer’name)
Thank you to order from my store.Your goodshad been send once we get your payment.
Normally, it takes 1-3 weeks(自发货) / 2-5days (FBA发货) to arrive you by free shipping way.
If you get the item, and everything is ok,please kindly leave a comment,that will be a big encouragement for us to abetter seller.
If the product has some problems when youget,hope you could contact us before you take bad action to my account, then wewill give you a happy solution program at first time for you.
Any your idea about this product is ourprecious wealth,we will improve our products according to your reply.
we hope to win your 100% satisfaction foryour shopping experience. We love our customers.So hope you too.
Best Regards,
(你的店铺名)
模板2;发货后，要求客户写反馈-简洁版1
Dear (buyer’name)
Thank you very much for your order!
We have shipped the goods and it willarrive at your side soon. Hope you like it! And we are looking forward toyour feedback.
Have a nice day!
Best Regards
模板3：发货后，要求客户写评价-简洁版2
Dear (buyer’name)
Thank you for your feedback to us, we are really appreciate it. now we have new style with same highquality, if still interested in,pls inform us,we can chat the details.
otherwise, we will be more passionate toprovide good products and service for every customers. And I wonderif there is any possibility that you can share your purchasing feelingson our listing to others?
it will do huge help to newseller,meanwhile others can see how good products and services we have, is that okay?
Looking forward to your reply!
模板4，发货后跟踪客户
Dear (buyer’name)
Thanks for choosing our shop, we havedispatched your order as soon as purchased, here is thetracdking number:******.
you can track it on www.17track.net .oncetransfer information update, we will also inform you,hope you can receive it in time.if you have any problems about ourservice, welcome to contact us, we promise100% customer satisfactory
thanks for positive rating,regards
二：亚马逊邮件回复模板—售后处理邮件
1，客户因订购的商品大小不合适导致退货
Dear (buyer’name)
Thank you so much for your great support on us.
But so sorry for the inconvenience that the product did not fit you.
Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up forthis?
Just suggestion, if you insist on returningit back, we will go to the further step.
Waiting for your reply.
Best Regards
2，卖家发错地址
Dear (buyer’name)
Thank you so much for your great support on us.
What a big mistake we made!
Sorry, but will you still want the items?If yes, we will resend you immediately, if not, we will make you thefull refund.
Waiting for your reply and hope your kindunderstanding.
Best Regards
3，卖家发货到达时间
Dear (buyer’name)
Thank you so much for your great support onus.
Usually it takes about 7-15days for theitem to reach you.
Any question, feel free to contact us andwe will reach you at the soonest.
Best Regards
三：亚马逊邮件回复模板—移除差评
构建你的差评回复邮件内容：
1.道歉并对客户的不满评论表示理解以及慰问
2.礼貌且专业的询问客户不满之处以及产品的不足
3.表达乐意帮助、解决客户问题：如换货、退款
4.衷心的感谢以及突出客户评论对自己的重要性
模板一：
Dear (buyer’name)
I see you ordered a XXX from our store,from your review, I understand that you are not satisfied with the product, I’mreally sorry for that.
As a reliable seller on Amazon, we always do our best to provide good quality products as well as excellent service toour customers. So when I see your review, I feel very sad.
Here I contact you want to do something tomake up for you. Our company policy is 100% refund for any unsatisfactory orderor customer, so if you agree, we’d like to give you a full refund for it, dohope this shopping experience don’t make you too much uneasy feeling.
As a new seller, we respect every customerwith thanking, we cherish every review, and do hope you can re-consider andhelp to update the review to 4 or 5 stars at your convenience, is that ok?
We also will update the product descriptionabout the size clearly.
Look forward to your reply.
With best regards,
模板二：
Dear XXX,
Thank you for your purchase from our store, as per your review left, we definitely understand that you are not happy with the item which bought from us recently. We feel really sorry about that.
As a reliable seller on Amazon, our policy is committed to make our customers 100% satisfaction with our goods and service, so in this case, we do really wish there’s something we can do for you.
Here we contact you because we can provide you a full refund for you, just hope you can update your review based on the full experience after we refund you, would that be ok?
Look forward to your kindly reply.
Rgds,
XXX
模板三：
Dear XXX,
Thank you for buying from our store, as per your review, I understand that you are not happy with the item which bought from us recently. We feel really sorry about that.
As a reliable seller on Amazon, our policy is make customers 100% satisfy with our goods and service, so in this case, we do hope do something for you.
Here I contact you because we can provide you a full refund for you, just hope you can update your review based on the full experience after we refund you, is that ok?
Look forward to your kind reply.
Rgds,
模板四：
Hi, dear friend,
We are so sorry to see the review about the Asin: B00WQI3LPU without receiving any emails from you. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. We will be more careful Next time,and try all our best to be more professional. As a new store, Customers’ review will play an important role to our shop. we hope that It will be a chance to help us to remove the review. For our mistake, if you revise the feedback, we will give you a full refund and you can keep the item at the same time. we know you are a good buyer, you will help us. Many many thanks for your support and your kind understanding. Looking for your reply. All our best wishes for you. Service Team
四：亚马逊邮件回复模板—联系亚马逊删除差评
模板一：
Dear Amazon,
Please help to remove this false review,
http://www.amazon.com/gp/customer-reviews/R3CY3SXQCBPN7H/ref=cm_cr_pr_rvw_ttl?ie=UTF8&ASIN=B00WQO1HE6
The buyer said he contacted us and we never reply,totally lie,you can check the our seller account and you will see the
Buyer-Seller Contact Response Time in the last 90 days is 4 hours 39 minutes.so the total review is a lie and he may didn’t buy this product in our store as we can’t find his order ID.
Unfair and unreasonable,please review ,thank you.
模板二：向亚马逊申诉移除差评(买家因送货时间留下的差评)
Hi,dear.
the customer Order Date: November 28. the Estimated Delivery:
Dec 24, 2014 to Jan 13, 2015. Time hasn’t arrived yet, the customer gave us a bad review.
Can you help us to cancel the bad review?thank you very much,best wishes for you!
Hi,dear. I am apologize for any inconvenience,On September 6, the customer bought products. Amazon rules specified date is Estimated Delivery: Oct 1, 2015 to Oct 20, 2015. Order ID: # 002-4854872-7971445. the item it is on the way now, we hope that will soon be reached, the items in the amazon transportation within the date specified, but the customer gave us a bad review, we have contacted the customer, explains with our customer, but customer didn’t reply us, I really want to try to solve the problem for the customer, customer satisfaction, will further improve the way of shipping. Can you help me to delete the feedback, can you give me a chance,okay? thank you for your understanding, really need your help. pls give me a chance. best wishes for you. thank you very much.
模板三：
移除feedback步骤(买家答应移除，但是不知道怎么移除)
Hi,dear friend,thanks for your kindness and understanding.We have refunded you full,pls check your amazon account.Please contact us if you have any concerns. maybe you can go to the page at the below to help us : http://www.amazon.com/gp/help/cu … odeId=537774#remove Or Please as these step-by-step instructions help us remove your feedback: 1.Go to Amazon.com and click Your Account in the upper right hand corner. 2. Click Your Orders. 3. On the right, select a date range from the Date drop-down box. Click Go. A list of orders appears. 4. Locate your order and click View Order Details in the left-hand column, under the Order Placed date. 5. Scroll down to Your Seller Feedback and click Remove. The Remove Feedback page appears. 6. Select a reason for removing the feedback, and then click Remove Feedback. We apologize for any inconvenience. Your understanding is greatly appreciated. Thanks ! Best wishes for you ! Sincerely, Nikki What can I do about incorrect negative feedback? (符合以下条件的差评, 可以向亚马逊申请移除) As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager. Amazon will remove feedback only in the following cases: • The feedback includes words commonly understood to be obscene or profane. • The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers. • The entire feedback comment is a product review. For example: The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. However, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed: Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget. • The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience. We strongly suggest that you work with buyers to resolve negative feedback. However, if you believe that the feedback you received meets any of these criteria, then contact us by clicking the “Contact Seller Support” link at the bottom of this page. Select “Orders” from the left-hand menu and then “Customer feedback problems.” We will evaluate the feedback and make a decision whether to remove the feedback. ________________________________________
模板四：请求亚马逊移除差评：
Dear Amazon, Please help to remove this 1-star feedback. It is a product review, not a feedback to store. As buyer said, actually our service is very prompt and courteous. Thank you. Best regards, Team
A-Z篇：
给客户退款以后，给亚马逊陈述： Hi, dear Amazon, we have already provided The Customer with a full refund, pls see emails to and from the customer for reference. Thanks BRS Team
给客户退全款，请客户撤销A-Z索赔： Hi, dear friend, We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenient caused by it please accept our sincere apology. we will be more careful Next time,and try all our best to be more professional. As a new store, Customers’ review will play an important role. I hope that It will be a chance to help me to withdraw the A-Z claim. For our mistake, we have already given you a full refund. I know you are a good buyer, you will help me to withdraw the A-Z claim. many many thanks for your support and your kind understanding. looking for your reply. all my best wishes for you. WIKOOL
五：亚马逊邮件回复模板—请求移除A-Z
模板一：
Dear Valued Customer,
We are so sorry to the A-Z claim that you submitted. So sorry for the mistake and any inconvenience caused by it , please accept our sincere apology. We have contacted you on April 9 April 10 and we want to refund to you, because we have no this product in our warehouse in that time. We have been waiting for your reply so far, want to regard to the remainder of the order or refund to you. Now we have this product, if you also want we reship to you, we will reship you immediately, is it okay for you? Or you want to get a full refund, we will give you full refund. As a new store, Customers’ review will play an important role. I hope that it will be a chance to help me to withdraw the A-Z claim, is it okey for you? All our best wishes for you. Waiting for your reply. Sincerely yours, Nikki
模板二：
Dear Buyer,
Thank you for contacting us about the problem of your recent order. Hopefully we have fully resolved your issue. If you think the problem is now solved and would like to withdraw the A-to-z Claim, which you filed eariler on this order__________(订单ID), we would greatly appreciate it. Here are the steps to withdraw your A-to-z claim in the orders section of Your Account. To withdraw a claim for purchases made on Amazon.com Go to Your Orders Locate your order in the list and click Order Details. If the order has already shipped, click Withdraw claim under Problem with this order? on the order summary page. Follow the prompts to explain the withdrawal and click Withdraw claim to complete the request. We hope you have a pleasant day, thank you for shopping at __________(这放店铺名). Yours sincerely, _______(店铺名) Customer Service Team
亚马逊邮件回复，非常有必要在尽可能短的时间内，给以针对性的有效的回复，客户及时收到回复，可以避免客我之间的误会，避免不必要的差评，参考以上的亚马逊邮件回复模板可以让你的运营事半功倍。
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